SOA in Banking - People’s Bank enhances customer service with IBM WebSphere software solution.

Service Oriented Architecture SOA in Banking - People’s Bank enhances customer service with IBM WebSphere software solution - IBM SOA Customer

“IBM WebSphere software allows us to save time and money by reusing applications, and by avoiding the costs of building new connectivity and integration into each new solution we deploy.” - —Jaci Coleman, Chief Information Officer, People’s Bank

Customer: People's Bank - IBM SOA Customer
Deployment Country: United States
Industry: Banking - SOA in Banking
Solution: Enabling Business Flexibility, SOA Service Oriented Architecture, Transforming IT

Overview - SOA in Banking
One of the principal challenges facing banks today is to remain focused on meeting customer needs in an increasingly competitive landscape. For People’s Bank—one of the largest independent banks in Connecticut, with assets of 11 billion USD—providing customers with personalized service has been a core value since its founding in the nineteenth century. The bank strives to deliver financial services that “revolve around you” at its more than 155 branches.

Business need: SOA in Banking - Bank tellers lacked a single, unified view of the customer and had to enter codes and toggle between screens to perform basic tasks, causing delays and inhibiting their ability to cross-sell and up-sell customers

Solution: SOA in Banking - People’s Bank teamed with IBM to create an SOA, integrating the back-end financial applications with front-end sales and service applications; this solution unifies and connects applications across the enterprise and provides the ability to focus on customer needs, not the IT infrastructure

Benefits: SOA in Banking - 400% improvement in response times; improved teller productivity; reduced teller training costs; upgraded customer service; increased up-selling and cross-selling; enhanced business agility and time to market; reduced long-range costs for application development and integration