What is Service Oriented Architecture?

What is Service Oriented Architecture SOA?

IT departments are managing increasingly complex IT portfolios. Yet as business needs change, these departments must still ensure that their technologies remain aligned with business goals. Failure to do so compromises organizational agility.

The problem for IT departments is typically not insufficient functionality; rather, it is that critical business systems such as customer relationship management (CRM) and enterprise resource planning (ERP) operate in isolation from other critical business systems—despite the fact that business processes often span multiple applications. To obtain an end-to-end view of a complex business process necessitates integration of information and process silos. In the past, this has been accomplished either though time-consuming manual interventions, or through hard-coded solutions that are difficult to maintain.

Service orientation is an approach to organizing distributed IT resources into an integrated solution that breaks down information silos and maximizes business agility. Service orientation modularizes IT resources, creating loosely coupled business processes that integrate information across business systems. Critical to a well-designed service-oriented architecture is producing business process solutions that are relatively free from the constraints of the underlying IT infrastructure, because this enables the greater agility that businesses are seeking.

Service Oriented Architecture (SOA) ultimately enables the delivery of a new generation of dynamic applications (sometimes called composite applications). These applications provide end users with more accurate and comprehensive information and insight into processes, as well as the flexibility to access it in the most suitable form and presentation factor, whether through the Web or through a rich client or mobile device. Dynamic applications are what enable businesses to improve and automate manual tasks, to realize a consistent view of customers and partner relations, and to orchestrate business processes that comply with internal mandates and external regulations. The net result is that these businesses are able to gain the agility necessary for superior marketplace performance.